General Terms and Conditions

The following are the terms that govern the purchase system of, whose owner is VARTEC SPCI S.A., a Costa Rican company dedicated to the distribution and sale of electrical equipment and components. The terms contained herein must be accepted by the USER who makes purchases through the site. If the USER does not accept these general terms and conditions, they must refrain from using our services. If you have any questions regarding them, contact our Customer Service.

In the present, the reference to merchandise, product, article, means good or service. Likewise the reference portal, site, system or website will refer to The content of this entire site, information, wording, software, email addresses, graphics, statistics, is property of VARTEC SPCI S.A., and is protected by international laws of intellectual property and / or copyright.

Conditions of Price and Availability

We reserve the right of prior sale. The published prices and availability are those valid to date, valid only for Costa Rica and are subject to change without prior notice. The offer is limited to providing the product listed, not the uses that are given to it or desired benefits. All credit is subject to express acceptance by the head of the Accounting Department of VARTEC SPCI S.A.

User register

It is mandatory to complete the registration form in all its fields with valid data in order to use the services provided by The future User must complete it with his personal information in an exact, precise and true way ("Personal Data") and assumes the commitment to update the Personal Data as necessary. may use various means to identify its Users, but VARTEC SPCI S.A. It is NOT responsible for the accuracy of the Personal Data provided by its Users. The Users guarantee and respond, in any case, of the veracity, accuracy, validity and authenticity of the Personal Data entered.

The User will access their personal account ("Account") by entering their email and personal security key chosen ("Security Code"). The User undertakes to maintain the confidentiality of his Security Code.

The Account is personal, unique and non-transferable, and it is forbidden for the same User to register or own more than one Account. In case VARTEC SPCI S.A. detect different Accounts that contain matching or related data, you can cancel, suspend or disable them.

The User will be responsible for all operations carried out on his Account, since access to it is restricted to the entry and use of his Security Code, of exclusive knowledge of the User. The User agrees to notify VARTEC SPCI S.A. immediately and by suitable and reliable means, any unauthorized use of your Account, as well as the entry by unauthorized third parties to it. It is clarified that the sale, assignment or transfer of the Account (including reputation and qualifications) is prohibited under any title.

VARTEC SPCI S.A. reserves the right to refuse any application for registration or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation.

Obligations of the user

Below are the obligations that a USER acquires when making transactions with VARTEC SPCI S.A .:

1. Respect and accept the conditions established here.

2. Agree to freely access the page to buy goods and services offered by Associated Companies to VARTEC SPCI S.A.

3. Be in legal capacity to contract.

4. Do not misuse and exercise your right as a USER.

5. To respect the rights of intellectual property and author of the site, including information available on products, promotions, transport, advertising among others. Any USER found in violation of this point will be prosecuted in the competent courts.

6. To follow the technical instructions that VARTEC SPCI S.A. I indicated, in order to ensure proper management.

7. Not to engage in activities tending to obtain an illicit or improper benefit.

8. Accept the payment method established by for the acquisition of products and services.

9. Provide a credit or debit card a day and your property.

10. Notify VARTEC SPCI S.A. immediately, the concurrence of any fact that allows the improper use of personal information by third parties, such as theft, loss or unauthorized access, in order to proceed to its immediate cancellation or cancellation. Only those requests made by the USER for the cancellation of transactions for reasons indicated above will be accepted. In the same way, the user must inform in case the credit or bank card used in his purchases has been lost, stolen or is being misused by a THIRD PARTY and for which it will be canceled. In any case, the USER will be responsible for the damages and indemnities that have occurred to VARTEC SPCI S.A. VARTEC SPCI S.A. will not be responsible for the misuse that third parties make credit or debit cards lost by the user, or for misuse, carelessness or omission provided to third parties.

Obligations of VARTEC SPCI S.A.

They are considered obligations of VARTEC SPCI S.A. the next:

1. Provide the USER through its page the information related to products such as guarantees, delivery times, availability, characteristics and others that are considered important.

2. Extend the guarantee offered by the Associated Companies to VARTEC SPCI S.A. to the USER, and collaborate with him in his claim when the guarantee becomes effective, according to the terms established in the guarantee contract extended by the Company.

3. Guarantee a security certification or Secure Site.

System failures

VARTEC SPCI S.A. is not responsible for any damage, loss or loss to the User caused by failures in the system, on the server or on the Internet. VARTEC SPCI S.A. neither will be responsible for any virus that could infect the User's equipment as a result of access, use or examination of its website or as a result of any transfer of data, files, images, texts, or audio contained therein. The Users will NOT be able to impute any responsibility to him or demand payment for loss of profit, in virtue of damages resulting from technical difficulties or failures in the systems or in Internet. VARTEC SPCI S.A. does not guarantee access and continued or uninterrupted use of your site. The system may not be available due to technical difficulties or Internet failures, or any other circumstance outside VARTEC SPCI S.A. In such cases it will be attempted to restore it as quickly as possible without incurring any type of responsibility. VARTEC SPCI S.A. will not be responsible for any errors or omissions contained in its website.

Delivery time of the merchandise

VARTEC SPCI S.A. it defines a time for the delivery of the merchandise of 48 hours, 3 - 4 weeks and 4 - 6 weeks. Even so, this time may vary, according to limitations due to phenomena or situations beyond our control. Delivery times are subject to availability of the items at the time of order, possibility to locate the cardholder immediately, own arrangements of distributors for the clearance of certain brands, among others. This time will be communicated by the responsible of the store who will call the CLIENT and will notify the status of the order VARTEC SPCI S.A. will not pay any type of compensation due to a delay in the delivery of the product, when an event of this nature occurs.


The guarantees of the products are extended by the manufacturer to the USER and consequently on them the ones that assume the repair, maintenance, replacement or replacement of the same. VARTEC SPCI S.A. acts as an intermediary between the manufacturer and the USER when applicable.

The Store certifies that all products offered are new and have a guarantee that can vary from 1 month to 3 years according to the product, unless otherwise indicated. The CLIENT is entitled to claim the guarantee when the product purchased does not meet the specifications and operation described in the Store. The Shop establishes some restrictions for the reception of products by way of guarantees, for example, that the product claimed does not work properly due to problems in its manufacture or internal omission of the product. Do not apply problems such as physical abuse, inappropriate use of the item by the CLIENT, that the CLIENT does not meet the specifications set by the manufacturer and all those indicated in the warranty terms of each product. The CUSTOMER Before any claim, you must submit an original copy of the invoice sent to your email, original of the product delivery slip and the product in its original packaging with all the accessories, manuals and items included in the factory. EVERY PROCEDURE OF GUARANTEE IS RESPONSIBILITY OF THE OWNER OF THE ARTICLE THROUGH THE AUTHORIZED WORKSHOPS THAT THE BRAND HAS IN THE COUNTRY.

Shipping methods

Withdraw in store: You make the withdrawal of the item in one of our stores, you do not have to pay shipping charges.

Shipping metropolitan area: Our delivery system sends your order to the shipping address within the 20Kms of San José (San José Centro, Alajuela Centro, Cartago Centro, Heredia Centro).

Shipping rest of the country: Our delivery system sends your order to the delivery address outside the range of 20Kms from San José Centro to delivery places available by DHL.

Shipping to parcel: We place your order in the parcel of your choice, you cancel an amount for shipping within the metropolitan area and you cancel the amount for the parcel service when you remove the item.

The charges for shipments will be calculated according to the weight of the item purchased and the distance to the delivery address, that amount will be calculated when going through the box.

Payment methods

To purchase the products from our online store, you can choose 3 payment methods.

1. Payment by card: you can cancel the amount of the purchase through the secure payment gateway of the National Bank, VISA and MASTERCARD cards are accepted.

2. Payment through PayPal System.

3. Payment by bank transfer: You can cancel the purchase amount by bank transfer, communicate with our sales department, which will verify the transaction.

4. Payment by purchase order: only for customers with open credit, you must request a study to belong to the group of users with credit, then send us the purchase order to proceed with the clearance of the items.

Privacy Policy

Confidentiality of information

Once registered on its website, VARTEC SPCI S.A. will not sell, rent or share Personal Information except in the forms set forth in these policies. Notwithstanding the foregoing, the user expressly consents that transfer all or part of the Personal Information to any of the controlled, controlling and / or related companies with VARTEC SPCI S.A. to any title and at the time, form and conditions that it deems pertinent. We will do everything in our power to protect the privacy of information. It may happen that by virtue of judicial orders, or legal regulations, we are compelled to disclose information to authorities or third parties under certain circumstances, or in cases that third parties may intercept or access certain information or data transmissions in which case will not answer for the information that is revealed.


The user and the visitor of the VARTEC SPCI S.A. website knows and accepts that VARTEC SPCI S.A. You can use a tracking system through the use of cookies (the "Cookies"). Cookies are small files that are installed on the hard drive, with a limited duration in time to help personalize the services.

We use Cookies additionally so that the user does not have to enter their password so frequently during a browsing session, also to post and corroborate the registrations, always having the purpose of installing the Cookies, the benefit of the user who receives it, and It will not be used for other purposes unrelated to

It is established that the installation, permanence and existence of Cookies in the user's computer depends on their exclusive will and can be eliminated from their computer when the user so wishes. To know how to remove Cookies from the system it is necessary to check the Help section of the browser. It is expressly stated that these policies cover the use of Cookies by this site and not the use of Cookies by advertisers. We do not control the use of Cookies by third parties.

Web Beacons

A Web beacon is an electronic image, also called single-pixel (1 x 1) or transparent pixel, which is placed in code of a Web page. A Web beacon has purposes similar to Cookies. Additionally, a Web beacon is used to measure traffic patterns of users from one page to another in order to maximize how traffic flows through the Web. The user and the visitor of the website of know and accept that VARTEC SPCI S.A. You can use a tracking system by using Web beacons.

Security, Storage of information

VARTEC SPCI S.A. You are bound to comply with all applicable regulations regarding security measures applicable to Personal Information. Additionally, VARTEC SPCI S.A. uses the industry standards between matters of protection of the confidentiality of your Personal Information, including, in other measures, 3DS verification (3D secure) in the verification of the identity of the cardholder and Secure Socket Layers ("SSL"). VARTEC SPCI S.A. considers the data of its users as an asset that must be protected from any loss or unauthorized access. We use various security techniques to protect such data from unauthorized access by users inside or outside our company. However, it is necessary to bear in mind that perfect security does not exist on the Internet. Therefore, VARTEC SPCI S.A. is not responsible for illegal interceptions or violation of their systems or databases by unauthorized persons. VARTEC SPCI S.A. Nor is responsible for the improper use of information obtained by these means.